Here is all our useful info and small print...
CONTACT INFORMATION
Should you have any problems or need to contact us, please feel free to email us or call on 01929 475 833 (Mon-Fri 9am-7pm, Sat 9am-12, closed on Sundays). You can also write to us 137b  High Street, Swanage, BH19 2NB 
 
POSTAGE
We offer free UK delivery on all orders over £25. However this does exclude The Highlands, Islands, Northern Ireland and any offshore locations. But we can reduce the postage for these locations. For example if UK shipping on a complete bike is normally £20, and an offshore/highland location is £40, we will charge you the additional £20. Email or call us if you want a postal quote.

Occasionally the system can miscalculate postage. If you are overcharged we can refund you for any additional postage charges. If you are significantly undercharged, we reserve the right to cancel the sale. In this situation we would contact you and request the postage due.

 
RETURNS POLICY
We understand that buying mail-order can be filled with uncertainty. So thats why we have a "No-Hassle" 30 day satisfaction guarantee. If you find that you are not completely satisfied with your purchase, .
  • You are entitled to a full refund of the original purchase price of the returned items minus shipping charges.
  • If we have made an error then we will cover all the shipping costs and refund you the postage incurred.
  • You must contact us before you make a return
  • Goods must be returned within 30 days of receipt.
  • Goods must be in original packaging.
  • Goods must not be fitted or used.
  • They must be returned via secure post, we are not responsible for damage or loss in the return post.
  • When we custom build wheels or a bike for you, it is built specifically for you, and to your exact specification. This means that we are not obliged to accept back custom built items for a refund or exchange.

The address for returning goods is: 137b High Street, Swanage, BH19 2NB (Please note that we open at odd hours at this address, so please call before visiting)

CANCELLATION POLICY

 

Should you wish to cancel your order, simply email us using the subject title "CANCEL ORDER". We will then cancel the order and issue a refund. Or call on 01929 475 833 (Mon-Fri 9am-7pm, Sat 9am-12, closed on Sundays).
 
SHIPPING POLICY
We aim to despatch every order asap, usually within 48 hours, often quicker. We use Royal Mail First Class for most orders. This only includes insurance up £39. Large and valuable items are sent via Parcel Force with a suitable level of insurance. Should items get lost in the postal system, we will claim for the delivery company, and refund you. This typically takes 15 working days (a Royal Mail policy). We are happy to ship overseas. Shipping cost include postage and packaging and we try to make these as fair and accurate as possible. However if you beleive that we have made an error, please email us and we will refund the difference.
 
PRIVACY DATA POLICY
We will retain your personal details (name, address, orders, email etc). We do not retain financial information such as debit card, credit card or bank details. We do not share your information with any other organisations, with the exception of our email/newsletter service provider. Should you receive an email newsletter you will be given the option to be removed from our newsletter email list. Should any personal details be incorrect please email us and we will correct them if you wish.
  

Charlie The Bikemonger:

Tel: 01929 475 833 (Mon-Fri 9am-7pm, Sat 9am-12, closed on Sundays).

shop @ charlie the bikemonger .com (without the spacers, presenting it this way helps us avoid spam. Mmmm spam)

The Bikemonger Limited - Registered in England No: 06614703

Vat No: 943411147

Registered Office: Herston Cross House, 230 High Street, Swanage, Dorset. BH19 2PQ (please note we do not accept visitors at this address)

137b High Street, Swanage, BH19 2NB. (Please note that we open at odd hours at this address, so please call before visiting)